Chatbots built exclusively for healthcare
Engage, inform, and guide patients to start their 5-star experience. Improve the support experience of new and existing patients while reducing call center load & wait times.
Healthcare chatbot that can…
Multiple Choice, Free-Response, or Both
Use AI to analyze and respond to typed queries, follow decision trees using multiple choice, or both.
SMS Follow-Up
Follow-up with patients to make sure they are following proper steps to recover. Our AI can analyzes messages and respond through SMS.
Quizzes
Increase conversions by asking website visitors a series of questions in the form of a quiz, to then recommend a relevant service.
SMS & Email Verification
Verify a user’s email or phone number, which allows them to check personal information or COVID results through the chatbot.
Integrations
Integrate with popular healthcare apps, CRMs, and productivity apps. We also handle custom integration support.
Pre-Visit PlAnning
Save time by collecting patient information prior to their appointment. Automatically send forms prior to visits.
Trusted by healthcare providers in US & CA
Partners
SmartBot360’s AI
SmartBot360’s AI is trained exclusively with real patient chats to improve understanding of healthcare interactions for accurate responses. Our AI uses a three-tier architecture to minimize dropoff and references four data sources to extract relevant answers.
Existing commercial chatbot platforms rely on a set of rules to guide the goal-oriented conversation, but when patients go off-script, it usually leads to the bot not understanding, causing patients to drop-out.
100k+
Patient Chats Analyzed
Analyzed 100,000+ patient chats to model patient needs and minimize chatbot drop-outs for all healthcare specialties
19+
Partner Healthcare Companies
Partnered with 19+ healthcare companies over 3+ years to build the most important chatbot templates and functions in healthcare
2
NSF Grants For Advancing Chatbot AI
Conducted transformative research on advancing healthcare chatbot intelligence, supported by two National Science Foundation grants, led by SmartBot360 founder, Evangelos (Vagelis) Christidis, PhD
“Working with SmartBot360 is like having first-class support from a healthcare chatbot agency”
Whether it’s creating or optimizing a chatbot, our healthcare chatbot experts can work with you to set up a chatbot according to your goals.
We have integrations with commonly used healthcare apps and can help with integrating any other apps your business uses. Contact us if anything is missing and we can work with you to add it.
Schedule a free 30-minute consultation to learn how we can customize a chatbot for your organization’s needs
Free 30-Minute Consultation | Customization & Integration Support
Frequently Asked Questions
+ How can I use a healthcare chatbot?
Healthcare chatbots can integrate with your current workflow and augment patient support with automation or handle more complex tasks like member login & services.
You can download our infographic on “Ways to use healthcare chatbots” to learn more about how SmartBot360 is used.
+ How SmartBot360 uses AI?
AI in chatbots are used to extract keywords in patient messages. Most chatbots work well when patients follow the chatbot’s prompts and choices, but often fail when they go off-script.
We have found that this is very common in healthcare, as patients are impatient and want to get straight to their required information. Being able to effectively respond to such off-script patient utterances is what differentiates AI chatbots from scripted chatbots.
A more specific healthcare example is whenever patients have an emergency or a simple question asking about insurance, the bot would be able to extract the intent and guide the patient accordingly.
+ Benefits of a healthcare chatbot for patients?
Patients expect immediate replies to their requests nowadays with chatbots being used in so many non-healthcare businesses. If they cannot easily navigate to a page with the answer to their question, there is a higher chance of them bouncing and going to another provider. A chatbot can either provide the answer through the chatbot or direct them to a page with an answer.
As long as the chatbot does not mess up and provides an adequate answer, the chatbot can help guide patients to a goal while answering their questions.
+ How do patients engage with a chatbot?
Most patients see a chatbot as a way to speak to a live agent or to have their questions answered in an interactive way. Patients expect immediate replies to their queries nowadays with chatbots being used in so many non-healthcare businesses. If they cannot easily navigate to a page with the answer to their question, there is a higher chance of them bouncing and going to another provider.
Despite providing set multiple-choice options that creators expect chat requests to be, most patients still type in a question that can be answered by following the multiple-choice prompts. This is where AI comes in and enables the chat to extract keywords to then provide an answer. The chatbot can either provide the answer through the chatbot or direct them to a page with an answer.
+ SmartBot360 AI vs other chatbots?
The data sources an AI engine learns from is an important factor in whether or not an AI can pull the correct information. Most chatbots use one data source of keywords to detect and to have certain responses to those keywords, but this does not work well in cases where patients do not use provided keywords.
SmartBot360’s AI uses data from four sources to have a more comprehensive AI that does not get confused. Aside from setting up the flow diagram, SmartBot360 users can also upload a FAQ sheet that contains keywords and answers, previous chat logs, and pages on their website. AI is important in healthcare chatbots because whenever a patient has an emergency or asks something similar to an existing question, it can answer or direct them to the appropriate page with the next steps to take.
Ways to use SmartBot360
Automate & Scale Patient Support
Many patients ask repetitive questions that take up valuable staff time. Automate such tasks and have staff handle more complex questions. Patients can type their questions and get an immediate answer, leave a message, or escalate to live chat.
SMS-based Chatbot Follow-up
Set up an SMS-based chatbot to automatically follow-up with a patient when it is time for their next checkup, or check in with them a certain amount of time after their procedure to make sure they are following proper steps to recover.
Assessments & Pre-Visit Screening
Save time by collecting patient information prior to their appointment, or recommend services based on assessment replies and goals. Engage patients and increase conversions, trust, and lifetime value.
Why a healthcare chatbot?
Current chatbots fall into one of the two categories:
DIY non-AI bots capable of handling a couple of simple functions like making an appointment or leaving a message. Unable to respond to free text messages or perform different functions.
Enterprise bots costing thousands of dollars to set up and host. Long development times, high consulting fees, hard to customize later.
SmartBot360 combines the best of both worlds, by allowing your organization to create and maintain simple or complex AI chatbots in a DIY fashion, and only request expert consultation when needed.