SCALE YOUR CUSTOMER RELATIONSHIP MANAGEMENT
SmartBot360™ is a platform to easily create, manage and share AI chatbots. It empowers customer agents to increase their user interactions by offloading routine tasks to the AI-powered chatbots.
With SmartBot360™ chatbots and humans work together through easy-to-define triaging handover protocols. The intuitive web-based management dashboard allows monitoring & analyzing ongoing sessions, starting new chatbot campaigns, and directly chatting with users. Increase customer interactions, automate repetitive tasks, improve effectiveness of customer service staff, collect & screen sale leads, and achieve more with less!
- Intuitive chatbot creation
- Business workflow integration
- Support for secure communication
- HIPAA compliance
- Deployment on Facebook Messenger, SMS, Web
- Low setup & hosting cost
- Intuitive web-based management dashboard
- Real-time session monitoring
- Seamless handover to a human (and back) as needed
- Chatbot campaigns
- Robust chatbot flows
- Natural language understanding
- Clear ROI metrics (man hours saved, sales leads acquired, etc)
- Simple scalability & expandability
Our versatile chatbot platform can be used to enhance customer relations in any industry. However our specialty is in addressing the demanding requirements & unique constraints of healthcare businesses. Our team has strong expertise & partnerships in the sector and our platform provides both the secure & scalable environment and the tailored logic flow to handle subject-matter content. Our chatbots handle tasks like provider searches, appointment reminders, evaluation surveys, and insurance benefits FAQs.
Learn More at our Healthcare Chatbot page