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Document search

Available to Enterprise plans.

This box facilitates searching a collection of documents, such as customer service or help documentation. The box currently supports searching documents scraped (crawled) from user-provided Web sites, but if you have a different document source, such as a CRM, contact us to make it happen.

The user types a question (keyword query) and the bot responds with the list of the top most relevant pages, where for each result a snippet and a hyperlink are displayed.

 

STEP 1

Go to CHATBOTS, and create a new Flow Diagram bot. Add a Document Search box as show below.

There are three different paths which the bot will follow. Success will be followed if the bot has valid results. No results will be followed if the search query yields no results. The error path will be followed for any API or authentication errors.

STEP 2

To add the URLs which will be crawled and indexed by the document search box you need to go to SETTINGS Advanced Training. For each URL, SmartBot360’s crawling engine will collect all web pages that match this URL, that is, all pages in this folder of the Web site. You can add a maximum of 10 URLs which will be crawled every 2-5 days, so you should wait some time before you test the chatbot you created in STEP 1. Only valid URLs will be crawled and saved for future training.

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