SmartBot360 News

June 2023 - SmartBot360 Joins Forces with KLaunch

We are excited to announce that SmartBot360 has merged with KLaunch LLC (pronounced K-Launch), a subsidiary of the Global communications company, Kerauno.  

KLaunch is headquartered in Indianapolis Indiana, with national presence and expertise in building effective conversational AI, experiential mobile messaging, and customer engagement workflows. 

KLaunch has been a long time partner of SmartBot360 and SmartBot360 is thrilled to expand capabilities, blend technologies and expertise and join their organization to better serve our current and future clients.  We have seen tremendous growth in partnership with KLaunch as our teams have been working together for several years.  We will now have access to even greater resources with experienced conversational AI designers, marketers and customer experience experts to better serve you.  

SmartBot360 customers will see no changes in the platform or customer service, except possibly the branding of the software.

The billing invoices will be gradually modified to reflect the KLaunch brand.


January 2022 - SmartBot360 Founder gives talk on Chatbot Technology for Health Literacy and Support

At FlashTech Conference.

January 2022 - SmartBot360 Founder gives talk about Conversational AI state-of-the-art and challenges

At the IEEE Workshop of AI in Cybersecurity, Privacy and Software Engineering (ai4cp).

October 2021 - SmartBot360 voted as one of the best startups in Riverside

Read details

 
 

August 2021 - SmartBot360 featured by Politico article on healthcare chatbots

This bot has a lot of patients

 
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August 2021 - SmartBot360 Founder’s interview on AI chatbot limits

Artificial intelligence is bringing the dead back to ‘life’ — but should it?

 
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June 2021 - SmartBot360 Founder publishes research survey on dementia chatbots

SmartBot360's Founder Vagelis Hristidis, in collaborations with his colleagues, published a JMIR paper on dementia chatbots, which has been covered by various news media, such as UCR News and MedicalXpress.

 
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April 2021 - SmartBot360 Founder publishes research on how to extract entities (slots) from user messages

SmartBot360's Founder Vagelis Hristidis, in collaborations with his colleagues, published a paper on how to extract entites from user text. For example, if the user types “Do you accept Blue Cross as an insurance,” we can extract the entity (slot) insurance='“Blue Shield”. The research paper was published at the highly competitive WEB Conference 2021. You can read the full paper here.

 
 
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January 2021 - SmartBot360 Founder receives best paper award for research on optimizing bot execution

SmartBot360's Founder Vagelis Hristidis, in collaborations with his colleagues, published a paper on how to automatically optimize the flow of a chatbot to maximize user engagement and minimize user drop-out. The research paper was published at the IEEE International Conference on Semantic Computing 2021, where it received the best paper award. You can read the full paper here.

 
 
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August 2020 - SMARTBOT360 RECEIVES second NSF SBIR FUNDING

SmartBot360 receives prestigious National Science Foundation Small Business Innovation Research (SBIR) funding.

 
 
 

August 2020 - Research on Using Deep Learning to Paraphrase Chatbot Responses

SmartBot360's Founder Vagelis Hristidis, in collaborations with his colleagues, published a paper on how to automatically paraphrase the response of a chatbot, while maintaining its original meaning. This is a key step towards making chatbots more natural and human-like. The research paper was published at the ACM KDD conference (Special Interest Group on Knowledge Discovery and Data Mining) 2020, which is the premier international forum on Data Mining. You can read the full paper here.

 
 
 
 

May 2020 - SmartBot360 is Finalist in SQLABLE II Pitching Competition

Ten companies were selected after two rounds of filtering, to present to major investors and VCs.

 
 
 
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September 2019 - Humanized Computing and Communication Conference

SmartBot360's Founder Vagelis Hristidis published a paper at HCC 2019 on how to cluster chatbot sessions. The paper discusses how to measure the similarity between two chatbot messages or sessions, and use this similarity metric to group sessions together. This allows an administrator to easily view a summary of thousands of chat logs (sessions) by viewing a single representative session from each cluster (group). Session clustering is available in the Analytics page of the SmartBot360 Management Dashboard.

 
 
 
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September 2018 - SMARTBOt360 at Ai4i conference

SmartBot360's Founder Vagelis Hristidis gives a tutorial presentation on chatbot technology at the IEEE International Conference on Artificial Intelligence for Industry (ai4i) on September 27th 2018, in Laguna Hills, California. You can find the slides of the presentation here.

 
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July 2018 - Smartbot360 receives NSF SBIR funding

SmartBot360 receives prestigious National Science Foundation Small Business Innovation Research (SBIR) funding.