Twilio Bot Deployment Instruction through the SmartBot360™ Management Dashboard™



The label is the name you want to assign to this chatbot deployment.


Twilio Phone Number

The Twilio phone where you want to deploy the chatbot. To see your phone number, after logging into your Twilio account, navigate to the “Phone Numbers” tab on the left

You should be able to find the phone number you want to use in this section. Enter the number into the textbox with the “+” included, like this: +01234567890.


While on this page, you need to set the webhook. After clicking on the phone number you want to use, at the bottom of that page, there is a “Messaging” section. In the box next on the right of "A MESSAGE COMES IN" type hostURL/sms/webhook where hostURL is the URL of the SmartBot360 Management Dashboard where you login. For example, if you login to, then enter (don't forget the https:// part).

twilio webhook.PNG

Account SID and Auth Token

After logging into your Twilio account, navigate to your “Console Dashboard”

Your account SID and auth token are located in this section. You can copy and paste this information directly into the text boxes.



Select a bot

After you enter this information, select a bot from the drop down menu and activate the deployment.

The bot should start working in a few seconds.

To test it, send an SMS message to the selected Twilio phone number.