Assessments, Quizzes & Personalized Recommendations

  • Increase conversions by asking website visitors a series of questions in the form of a quiz, to then recommend a relevant service (such as Botox or diet).

  • Engage and screen patients by administering self-assessment healthcare scales, to measure depression, opioid addiction, diabetes management, or social determinants of health (SDoH).

  • Store responses and results into EHR using our FHIR integration tools

  • Customized pre-visit reports for the providers.


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We’ve noticed that the more a person interacts with the chatbot, the more they will recognize and trust your business. Increase conversions by asking website visitors a series of questions in the form of a quiz to then recommend a service.

Chatbot Results

  • 20% more consultation appointments for a medical spa that implemented the chatbot quiz

  • Saved provider time by informing patients about the available services/results before they come in

  • Decreased bounce rate by 21% by giving patients a way to quickly find services, business information, and more, through the chatbot instead of having to look through multiple web pages.

  • Increased brand engagement and trust

Other ways to use quizzes and assessments

There are many ways to use quizzes and assessments for a variety of healthcare businesses. In situations where a patient has a problem but does not necessarily know the solution, or prior to an in-person visit, there are many ways to structure quizzes to fit a business’s goals. Some of these uses include…

  • PHQ9 assessment

  • Chiropractic services quiz

  • Plastic surgery recommendations

  • Healthcare scales

  • Chronic condition management

Increase Practice Revenue While Lowering Costs: Our healthcare chatbots can automate Provider Searches, Appointment Reminders, Evaluation Surveys, Insurance Benefit FAQs, Appointment Setting, and more. After you set up the chatbot, it runs 24/7 without extra manpower, aside from chats needing live assistance. Our dashboard was designed to make it easy to optimize your chatbot for fewer drop-offs and more conversions.

Message and Engage ALL potential patients: The number one benefit of having a chatbot “receptionist” is that it can work 24/7 to help people facing emergencies at night or visitors looking for an office near them. By automatically welcoming website visitors with a chatbot, it gives them the option to interact with the bot to help them find an answer to their need immediately. In some cases, they are just looking for a specific answer to their need, and our AI-powered chatbot can guide them to their desired service and help them book an appointment through HIPAA-compliant chat.

Ready To Use Templates: All SmartBot360 customers have access to chatbot templates they can deploy in 5 minutes. All of our templates were created with the help of healthcare marketing experts, clinicians, and administrators to maximize the chatbot’s effectiveness for common customer interactions. Use our templates to get your chatbot deployed in minutes or customize it with our chatbot builder to fit your specific needs. Or take advantage of our chatbot building services that come with our plans.

Learn More at our Healthcare Expertise page.

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