Automated SMS-based Chatbot Follow-up

SmartBot360’s platform can be used to create automated flows that consist of single messages or AI chatbots. For example, a patient screening chatbot can schedule a follow-up wellness chatbot after one week, which can schedule an evaluation chatbot after two weeks. SMS automation has been successfully employed in other industries to maximize a customer’s LTV and revenue. Our goal is to make it easy to achieve similar success in the healthcare industry while ensuring the security and privacy of patient data.

Set up an SMS-based chatbot to automatically follow-up with a patient when it is time for their next checkup, or check in with them a certain amount of time after their procedure to make sure they are following proper steps to recover. SmartBot360 chatbots can be used to follow up on SMS or any other medium.

SOLICIT HIGH-QUALITY PATIENT REVIEWS

Reviews help with improving visibility and conversion rates. When you schedule a chatbot to automatically message someone a few days after their visit, there is a higher chance of them leaving a review whether they are satisfied or unsatisfied. Use our chatbot to automatically message patients to leave a review a few days after their visit. SmartBot360’s AI allows for filtering of reviews by sending patients with positive experiences to a Google or Yelp page while sending a link to message customer support to get further support for their problem instead of having them leave a negative review

SCHEDULING A FOLLOW-UP CHATBOT

SmartBot360 chatbots can be set up to automatically follow up with patients depending on previous responses. If a dentist was to use a chatbot to ask patients if they have tooth pain and they respond with “yes”, it can automatically schedule another chatbot to follow up with appointment scheduling 1-3 days after their response. If they respond with “no”, the chatbot would schedule a follow-up 3-6 months later to check if they have tooth pain.

Download Case Study: BPD

Learn how Breast Pump Depot scaled their 1:1 consultations to thousands a month through automated SMS chatbot sequences by SmartBot360.

SMS Automation Examples

Medical Spa

Our medical spa customers typically use our chatbot to follow up with patients after their procedure to ensure they are following post-procedure care guidelines. As a specific use case, some medical spas were receiving negative Google reviews after patients received Botox because it typically takes a week before the results are maximized. The medical spa fixed this issue by employing SmartBot360 chatbots to follow up with patients one day after the procedure to check if they had any concerns or questions, and to educate them on the time needed before they see results. This effectively solved their main source of negative reviews. Another flow used is to follow up with patients a week after they come in to see if they have noticed results, and since it would effectively be the peak of their satisfaction, they would then promote another deal, and ask for a review.

Doctor’s Office

Our chatbots for doctor’s offices are mainly used to promote patient wellness and keep the healthcare practice on top of the patient's mind. Aside from scheduling checkups every six months to one year, flows can also be set to automatically follow up one day, one week, or three months after the patient came in to see if they noticed anything or if anything else had come up, and to schedule another appointment if they reply “yes”. Since patients always have needs during unexpected moments in their life, having a chatbot that prioritizes a patient’s concerns and keeping the practice on top of their mind is a good way to maximize a patient’s LTV.

Medical Device assistant

Consider a patient who receives a medical device to help them with their condition, for example, the device may be an insulin pump, a breast pump, a sleep aid device or a health smartwatch. An automated SMS-based chatbot can guide the patient through the process, and explain to them how to best use the device. A multi-day chatbot protocol can be designed to act like a personal health assistant. The chatbot can escalate to a human agent if necessary, or make consultation appointments.

Reviews

Another use for our chatbot automation is to get customers to leave reviews on Google or Yelp after their visit, specifically when they are most satisfied or feeling their best. This allows for a greater number of reviews for the practice that helps acquire more organic customers.