CHATBOT BASICS

What is a chatbot

• Chatbots are computer programs designed to simulate conversation with human users

• They use predefined rules and artificial intelligence to interact with users and respond to their queries.

• Chatbots can help businesses provide customer service and manage customer relations.

Chatbot components

• Logic is the part of the chatbot that decides how to act on the user input. Standard IF-THEN logic can be enhanced with heuristics & AI creating powerful decision engines.

• Content refers to the text & context of the chatbot conversation. Richer content with subject-matter information leads to more useful chatbots.
  

FLOW DIAGRAM CHATBOT

• A Flow Diagram chatbot uses a set of predefined multiple-choice questions to perform a structured conversation with the user

• It is most suitable for initial screening and for collecting information from the user

FAQ CHATBOT

• An FAQ chatbot lets users ask questions in free text and returns the most relevant answer

• It is most suitable for engaging and providing information to the user

• SmartBot360™' uses a superior matching engine leading to natural conversations

Chatbot uses

• Answer user questions (FAQs)

• Perform pre-sales screening

• Provide user guidance

• Handle administrative tasks (ie scheduling)

• Increase user engagement

Chatbot security

• Security & HIPAA compliance are enhancements that can be added to any chatbot.

• SmartBot360 uses proprietary state-of-the-art technology to exchange private information directly between the customer & the business.

Visit our Security page to learn more!