September 2019 - Humanized Computing and Communication Conference
SmartBot360's Founder Vagelis Hristidis published a paper at HCC 2019 on how to cluster chatbot sessions. The paper discusses how to measure the similarity between two chatbot messages or sessions, and use this similarity metric to group sessions together. This allows an administrator to easily view a summary of thousands of chat logs (sessions) by viewing a single representative session from each cluster (group). Session clustering is available in the Analytics page of the SmartBot360 Management Dashboard.
September 2018 - SMARTBOt360 at Ai4i conference
SmartBot360's Founder Vagelis Hristidis gives a tutorial presentation on chatbot technology at the IEEE International Conference on Artificial Intelligence for Industry (ai4i) on September 27th 2018, in Laguna Hills, California. You can find the slides of the presentation here.
July 2018 - Smartbot360 receives NSF SBIR funding
SmartBot360 receives prestigious National Science Foundation Small Business Innovation Research (SBIR) funding.