Automate Healthcare Support & Patient Conversions

  • Set up a chatbot to respond to questions 24/7 and help patients find what they need.

  • Allow patients to schedule appointments directly through the chatbot.

  • Using a combination of multiple-choice and free-text responses, our AI chatbot makes patient interactions both frictionless and effective.

  • Chatbot learns from FAQs, documents, a flow diagram and chat logs to provide accurate responses

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Many patients ask repetitive questions that take up valuable staff time. Automate such tasks and have staff handle more complex cases. Patients can type their questions and get an immediate answer, leave a message, or escalate to live chat.

WEBSITE NAVIGATION AND APPOINTMENTS

Help patients quickly navigate your website using an AI chatbot with natural language understanding. SmartBot360 integrates with your workflow and guides each patient according to their needs to quickly find the pages they need. Easily access the chat logs of each patient with our CRM integrations, or access the logs through SmartBot360’s backend API.

Example

COVID-19 TESTING & VACCINE INFO

Relieve support staff with a chatbot flow to automatically provide answers for patients looking for COVID testing & vaccine info. Reduce call center load and free up time by answering repetitive questions and setting up appointments automatically.

Example

Chatbot Results

  • The chatbot of a COVID-19 testing & vaccination clinic handles 15,000 messages a day, servicing 700 unique patient.

  • Healthcare organizations report a 35% reduced call center load after optimizing their chatbot

  • 21% decrease in bounce rate by having a 24/7 “receptionist” to help patients quickly find what they need

Start simple and expand functionality over time

While it is relatively simple to set up a new chatbot to provide business information, answer questions, schedule, live chat, and more, there are integrations that may be a bit more complex. We recommend aiming to accomplish short-term goals with the first iteration of the bot and then adding more complex features and integrations as more and more use cases are discovered.

Here is how you can improve patient service with chatbots.

  • Increase Practice Revenue While Lowering Costs: Our healthcare chatbots can automate Provider Searches, Appointment Reminders, Evaluation Surveys, Insurance Benefit FAQs, Appointment Setting, and more. After you set up the chatbot, it runs 24/7 without extra manpower, aside from chats needing live assistance. Our dashboard was designed to make it easy to optimize your chatbot for fewer drop-offs and more conversions.

  • Message and Engage ALL potential patients: The number one benefit of having a chatbot “receptionist” is that it can work 24/7 to help people facing emergencies at night or visitors looking for an office near them. By automatically welcoming website visitors with a chatbot, it gives them the option to interact with the bot to help them find an answer to their need immediately. In some cases, they are just looking for a specific answer to their need, and our AI-powered chatbot can guide them to their desired service and help them book an appointment through HIPAA-compliant chat.

  • Ready To Use Templates: All SmartBot360 customers have access to chatbot templates they can deploy in 5 minutes. All of our templates were created with the help of healthcare marketing experts, clinicians, and administrators to maximize the chatbot’s effectiveness for common customer interactions. Use our templates to get your chatbot deployed in minutes or customize it with our chatbot builder to fit your specific needs. Or take advantage of our chatbot building services that come with our plans.

    Learn More at our Healthcare Expertise page.

Built exclusively for healthcare

SmartBot360’s patient engagement chatbot is built exclusively for healthcare, with the help of many small and large healthcare organizations. Reduce chat drop-outs through a proprietary combination of diagram-based logic with catch-all conversational modules.

  • Distilled healthcare knowledge: We have analyzed 100k+ real patient-to-chatbot conversations to design chatbot templates that are effective from day one.

  • Multi-Use Chatbots: From website visitor engagement, FAQs, to customer support, SmartBot360 chatbots can be used for a majority of things you would have a receptionist handle. Get your common questions answered automatically so your receptionist can handle other important tasks.

  • HIPAA-Compliant and Fully Secure.

Create & deploy in minutes. Any healthcare specialty.

  • No Coding Necessary. Chatbots can be built from scratch with our drag-and-drop builder. Or start from our templates to deploy an effective HIPAA-compliant chatbot to your website in minutes.

  • Chatbot Templates For Counselors, Dentists, Orthodontists, Plastic Surgeons, Medical Spas, Doctor’s Offices, Chiropractors, Physical Therapists, Clinics, Urgent Cares, and more.

  • Dashboard with Smart Analytics and Insights to continuously improve the effectiveness of the chatbots.

  • Easily integrates with your current CRM .

Start a Free 30-Day Trial or Request a Demo

See How A Chatbot Can Automate Support

  • No Credit Card Needed

  • DIY or Let Us Set up a Chatbot for you

  • No Coding Required