what is a chatbot
Chatbots are computer programs designed to simulate conversation with human users
They use predefined rules and artificial intelligence to interact with users and respond to their queries.
Chatbots can help businesses provide customer service and manage customer relations.
Logic is the part of the chatbot that decides how to act on the user input. Standard IF-THEN logic can be enhanced with heuristics & AI creating powerful decision engines.
Content refers to the text & context of the chatbot conversation. Richer content with subject-matter information leads to more useful chatbots.
FLOW DIAGRAM CHATBOT
A Flow Diagram chatbot uses a set of predefined multiple-choice questions to perform a structured conversation with the user
It is most suitable for initial screening and for collecting information from the user
An FAQ chatbot lets users ask questions in free text and returns the most relevant answer
It is most suitable for engaging and providing information to the user
SmartBot360™' uses a superior matching engine leading to natural conversations
Answer user questions (FAQs)
Perform pre-sales screening
Provide user guidance
Handle administrative tasks (ie scheduling)
Increase user engagement
Security & HIPAA compliance are enhancements that can be added to any chatbot.
SmartBot360 uses proprietary state-of-the-art technology to exchange private information directly between the customer & the business.
Visit our Security page to learn more!
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