CHATBOT BASICS

SmartBot360 Chatbot

what is a chatbot

  • Chatbots are computer programs designed to simulate conversation with human users

  • They use predefined rules and artificial intelligence to interact with users and respond to their queries.

  • Chatbots can help businesses provide customer service and manage customer relations.

 

Chatbot COMPONENTS

  • Logic is the part of the chatbot that decides how to act on the user input. Standard IF-THEN logic can be enhanced with heuristics & AI creating powerful decision engines.

  • Content refers to the text & context of the chatbot conversation. Richer content with subject-matter information leads to more useful chatbots.

 Chat with our Facebook bot to learn more about chatbots

Chat with our Facebook bot to learn more about chatbots

 

Chatbot types

FLOW DIAGRAM CHATBOT

  • A Flow Diagram chatbot uses a set of predefined multiple-choice questions to perform a structured conversation with the user

  • It is most suitable for initial screening and for collecting information from the user

SB360 Flow Diagram chatbot

FAQ CHATBOT

  • An FAQ chatbot lets users ask questions in free text and returns the most relevant answer

  • It is most suitable for engaging and providing information to the user

  • SmartBot360™' uses a superior matching engine leading to natural conversations

SB360 FAQ chatbot
 
 
SmartBot360 Chatbot Uses

CHATBOT USES

  • Answer user questions (FAQs)

  • Perform pre-sales screening

  • Provide user guidance

  • Handle administrative tasks (ie scheduling)

  • Increase user engagement

 

CHATBOT SECURITY

  • Security & HIPAA compliance are enhancements that can be added to any chatbot.

  • SmartBot360 uses proprietary state-of-the-art technology to exchange private information directly between the customer & the business.

Visit our Security page to learn more!

SmartBot360 Chatbot Security
 

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