SmartBot360 Chatbot

what is a chatbot

  • Chatbots are computer programs designed to simulate conversation with human users

  • They use predefined rules and artificial intelligence to interact with users and respond to their queries.

  • Chatbots can help businesses provide customer service and manage customer relations.



  • Logic is the part of the chatbot that decides how to act on the user input. Standard IF-THEN logic can be enhanced with heuristics & AI creating powerful decision engines.

  • Content refers to the text & context of the chatbot conversation. Richer content with subject-matter information leads to more useful chatbots.

Chat with our Facebook bot to learn more about chatbots

Chat with our Facebook bot to learn more about chatbots


Chatbot types


  • A Flow Diagram chatbot uses a set of predefined multiple-choice questions to perform a structured conversation with the user

  • It is most suitable for initial screening and for collecting information from the user

SB360 Flow Diagram chatbot


  • An FAQ chatbot lets users ask questions in free text and returns the most relevant answer

  • It is most suitable for engaging and providing information to the user

  • SmartBot360™' uses a superior matching engine leading to natural conversations

SB360 FAQ chatbot
SmartBot360 Chatbot Uses


  • Answer user questions (FAQs)

  • Perform pre-sales screening

  • Provide user guidance

  • Handle administrative tasks (ie scheduling)

  • Increase user engagement



  • Security & HIPAA compliance are enhancements that can be added to any chatbot.

  • SmartBot360 uses proprietary state-of-the-art technology to exchange private information directly between the customer & the business.

Visit our Security page to learn more!

SmartBot360 Chatbot Security

Free 2-Week Trial | No Credit Card Required | Plans from $39 per month