- A Standard Chatbot uses a set of predefined multiple-choice questions in order to perform a structured conversation with the user
- It navigates a decision-tree flow collecting information from the user
- An FAQ chatbot will let your users ask questions in free text and will return the most relevant answer
- SmartBot360™'s FAQ matching engine is superior to competitors: when no question is a close match, it interacts with the user to locate the closest available question
- You can place the FAQ chatbot on your Facebook page, Web page or SMS
- Security & HIPAA compliance are enhancements that can be added to any chatbot
- SmartBot360™ is a leader in secure and HIPAA-compliant chatbots.
- Visit our Security page to learn about the SmartBot360™ secure chatbots