Chatbot For Community Health Centers

With healthcare chatbot technology advancing quickly, more and more healthcare businesses look to chatbots for ways to increase efficiency and engaging with the growing inquiries. Community Health Centers are one of the healthcare niches that see improvements using modern-day chatbot technology.

There are many ways to use a chatbot to improve workflow and enhance patient experience. From patient education, pre-visit screening, patient self-service tools, to interactive SDoH assessments, nearly anything to lessen customer service load or improve workflow can be done with SmartBot360’s chatbots.

 
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Multilingual

Use the chatbot to engage patients in any language

 
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Pre-visit Screening

Save time by using a chatbot to ask patients questions prior to their visit

 
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Website & SMS

Our chatbots engage patients on either website or SMS

 
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PRAPARE Questionnaire

Assess patients directly through the chatbot and create tags based on their results

 

Results of Chatbot

  • 32% of patients report the urgency of their condition is reduced after being triaged by a live-chatbot

  • Remote visits were up 50% in 2020

  • Where a chatbot facilitates pre-visit triage, satisfaction rates soar to 98%

  • Care plan adherence increases 90% with automated aftercare engagement

  • Chatbots were able to offset 8K phone calls per month for one national pain center

Other Key Community Health Center Uses

While it is relatively simple to set up a new chatbot to provide business information, answer questions, schedule, live chat, and more, there are integrations that may be a bit more sensitive and complex. To maximize efficiency and having more chats to shape future iterations of the bot, we recommend aiming to accomplish short-term goals with the first iteration of the bot and then adding on more complex features and integrations as more and more use cases are discovered.

For example, if someone completes the PRAPARE questionnaire, the chatbot can initially respond with “Thanks, we have sent over your results to your doctor”, but after noticing that 50% of chatbot engagers complete the PRAPARE questionnaire, you can then assign certain values to patients depending on each of their answers and either store or push that information into a CRM or EMR. Other uses include…

  • EMR & CRM Integration

  • User ID login

  • Automating replies to common questions

  • On-demand patient education

  • Self-service tools

  • Anything else you can imagine a receptionist or outreach staff doing.

If a feature is missing from our chatbot, contact us and we’ll work with you to customize a chatbot for your needs.