Counseling Chatbot
See how SmartBot360’s counseling chatbot can act as a “virtual front desk” for your counseling website to engage and assist visitors 24/7 to convert them into new patients. SmartBot360 is being used by various therapists and healthcare professionals to communicate with their patients.
From using the chatbot to help with providing visitors information about your office, helping them schedule an appointment, or navigating to webpages that answer their questions, there are many ways to use a chatbot assistant to automate and improve the overall patient experience.
Try our counseling chatbot for two weeks and automate customer service by setting up the chatbot to provide answers to common questions or use it as another way for potential patients to learn about your practice.
Our chatbot is 100% private and secure. Set up a HIPAA-compliant chatbot in minutes. Try our counseling chatbot demo below to see if it fits your needs!
WAYS COUNSELORS & PSYCHOLOGISTS USE OUR CHATBOT…
PHQ9 depression assessment
Allow visitors to self-assess their depression level with a PHQ9 assessment through the chatbot. Tag users and customize the bot flow according to their results. Build personalized outreach messages and allow patients to schedule appointments through the chat after finishing their assessment. You can also use the chatbot for pre-visit questions and planning such as changes in insurance and new medical problems to discuss, ensuring a more productive encounter.
Automate Customer Service
Many patients ask repetitive questions that take up valuable front office staff time that can be answered directly by our chatbot. Think of an interactive FAQ chatbot where patients type their questions and get an immediate answer without waiting on hold or for an email reply from your staff. The chatbot improves clinical workflows and both patient and staff satisfaction.
Easy Website Navigation
Sometimes website visitors know what they want, but not what exactly to look for. With SmartBot360’s AI, patients can type in their questions and the chatbot can answer the question or direct them to the appropriate page for more information. Lower the chance of a patient leaving your website because they cannot find what they are looking for while reducing the number of steps it takes to schedule an appointment.
Natural Language Understanding
When patients interact with our chatbot, we aim to make every interaction as “human” as possible. By using AI and natural language understanding, our chatbot understands free text input (while also using multiple choice options) and responds accordingly to minimize the chances of the chatbot not understanding a query. Increase patient engagement with your website and reduce bounce rate with an AI-powered chatbot and warm patients up to your practice with chat interactions.
Seamlessly Switch To Live Chat
When a visitor interacts with the chatbot and indicates that they want to speak with a human, SmartBot360 can instantly notify the right person on your team and provide a way to take over the chat. Patients appreciate more personalized and live chat in certain circumstances.
A key application of our chatbot assistant is screening patients and getting them engaged in your practice. We’ve noticed the more a person interacts with the chatbot, the more they will recognize and trust your practice. Using screening/assessment quizzes increases the chance of scheduling an appointment or coming back to your website after exploring other options.
There are many ways to use our counseling chatbot to increase engagement, appointments, and conversions. Listed are some of the ways counselors and therapists are using our chatbot. A chatbot offers patients, who may not want to wait for an email reply or call, an easy way to contact your office.
ENGAGE AND GUIDE YOUR VISITORS TO MAXIMIZE CONVERSIONS
Having a chatbot on your counseling website allows you to get more out of your marketing spend by giving visitors a way to instantly receive help and answers by chatting with the chatbot.
SmartBot360 takes advantage of AI and natural language understanding to learn common questions and provide tailored responses based on previous interactions.
Our counseling chatbot can be used for assessing depression, answering FAQs, making appointments, leaving messages, or switching to live chat. It can be customized to be as complex as needed for your mental health patients.
According to data we compiled from our chatbot customers, they see…
Try a chatbot on your counseling website for 2 weeks to see how a chatbot can help convert more of your website visitors. SmartBot360 has pre-built templates for your counseling website that you can use during your free 2-week trial. Deploy a bot on your counseling website in less than 30 min with no coding required.
See measurable results during a 2-WEEK TRIAL
BUILD A BOT IN MINUTES. NO CODING NECESSARY.
Free 2-Week Trial | Easy Setup (DIY or We do it for you) | No Credit Card Required
HIPAA-COMPLIANT CHATBOT THAT ENGAGES YOUR counseling WEBSITE VISITORS 24/7.
Our chatbot was developed solely for healthcare practices by making HIPAA Compliance our number one priority (see more about our HIPAA-compliance). Other chatbot platforms are either not HIPAA-compliant or HIPAA compliance was an afterthought to them.
SmartBot360 can handle everything you would normally need a receptionist to handle, and when necessary, it uses notifications to allow human agents to take over chats or follow-up.
It is easy to set up a counseling chatbot using our ready-to-use templates, and easy to customize it for your exact needs with our flow diagram chatbot builder. It can also integrate with your CRM, appointment scheduler, and tracking tools. Do it yourself or have our team customize it for your counseling website’s needs.
Whether you have questions about how our chatbot leverages AI or if using a chatbot for your practice will actually do anything, schedule a demo to have our chatbot expert explain how you can use a bot specifically for your needs and goals.
Our HIPAA-compliant chatbot has ready to use depression/mental health templates and many more chatbot templates available for free with every SmartBot360 account.