WE HAVE CREATED A HEALTHCARE COVID CHATBOT SOLUTION TO ADDRESS QUESTIONS ON TESTING AND VACCINES. ALL TEMplates ARE AVAILABLE FOR FREE ON ALL SMARTBOT360 ACCOUNTS.
SmartBot360’s healthcare chatbot as a solution for patient engagement
Patients Get Immediate Engagement and Answers
AI-powered patient engagement chatbots in healthcare provide prospective and current patients with immediate, specific, and accurate information to improve patient care and services. Our chatbot constantly engages and offers support to website visitors 24/7
Chatbots In Healthcare Improve Patient Care and Bottom Line
Our healthcare chatbots free up countless hours for staff to focus on improving patient care and growing revenues through more efficient labor use. If your healthcare business gets repetitive & common questions, a chatbot would greatly reduce the labor needed for customer service after setting up the chatbot
Have Patients Set Appointments with No Staff Interaction
Our patient engagement chatbots use AI and a variety of paths to maximize their usefulness to patients. SmartBot360 helps patients find the right products and services, set secure appointments, sends reminders, and more.
Healthcare Providers Maximize User Conversions and Sales
Our chatbots are designed exclusively for the medical industry to increase customer satisfaction for all user categories (clients, patients, caregivers). They can be set up in minutes with our pre-built healthcare templates and drag-and-drop flow builder. No coding experience necessary
SmartBot360 is a healthcare-specific chatbot that can be used by any healthcare specialty. Our chatbot was built with HIPAA-compliance in mind from day one. In addition to HIPAA-compliance, SmartBot360 offers superior AI and machine learning capabilities to improve chat flow and increase conversions.
We have partnered with 18 healthcare companies over 3 years to implement the most important chatbot functions in healthcare by analyzing 100,000+ patient chats to model patient needs and minimize chatbot dropouts for all healthcare specialties. Take advantage of our optimized templates to have a chatbot deployed on your website within 10 minutes. For more complex needs, simply contact our chatbot experts for help within 24 hours or have our team build for you a completely customized chatbot that handles your business needs.
SmartBot360 has worked extensively with marketing and compliance experts to distill the tradeoffs between HIPAA-compliance, patient engagement, and acquisition. This knowledge has been published in 23+ articles to educate the community. SmartBot360 has been conducting transformative research on advancing chatbot intelligence, supported by two National Science Foundation grants, led by SmartBot360 founder, Evangelos (Vagelis) Christidis, Ph.D.
Our team can help you with all your chatbot needs. No matter your needs, we can work with you to create a chatbot that fully suits your practice or enterprise.
Frequently asked questions
+ What is a patient engagement chatbot?
A patient engagement chatbot engages patients automatically whenever they visit your website. It can be set to automatically open and ask a question or start off closed and only open when a patient clicks on the chatbot icon. It serves to engage the patient and provides them assistance if they have a question or want to schedule an appointment.
+ Does engaging do anything??
According to our 100,000+ chats analyzed, the more messages a person has with a chatbot, the more likely they are to convert or become an actual customer a little down the line. As long as the chatbot accurately responds to their queries and does not fail to respond, there is a higher chance of them feeling satisfied with the customer support provided.
A great way our clients use a chatbot to engage patients is with quizzes or assessments. For example, a medical spa uses the chatbot to ask users if they would like to take a quiz that recommends a service based on their goals and replies. And assuming the patient knows what they want, but does not know what the service is called, they can take the quiz and have the service they desire recommended to them.
+ Benefits for patients?
Patients expect immediate replies to their requests nowadays with chatbots being used in so many non-healthcare businesses. If they cannot easily navigate to a page with the answer to their question, there is a higher chance of them bouncing and going to another provider. A chatbot can either provide the answer through the chatbot or direct them to a page with an answer.
As long as the chatbot does not mess up and provides an adequate answer, the chatbot can help guide patients to a goal while answering their questions.
+ How do patients engage with a chatbot?
Most patients see a chatbot as a way to speak to a live agent or to have their questions answered in an interactive way. Patients expect immediate replies to their queries nowadays with chatbots being used in so many non-healthcare businesses. If they cannot easily navigate to a page with the answer to their question, there is a higher chance of them bouncing and going to another provider.
Despite providing set multiple-choice options that creators expect chat requests to be, most patients still type in a question that can be answered by following the multiple-choice prompts. This is where AI comes in and enables the chat to extract keywords to then provide an answer. The chatbot can either provide the answer through the chatbot or direct them to a page with an answer.
+ AI usage in patient engagement?
AI in chatbots is used to extract keywords in patient messages. Whenever patients go off script and type in a question instead of following a predetermined flow, a chatbot that does not use AI fails to understand and replies with a message that usually causes the patient to exit the chatbot.
The data sources an AI engine learns from is an important factor in whether or not an AI can pull the correct information. Most chatbots use one data source of keywords to detect and to have certain responses to those keywords, but this does not work well in cases where patients do not use provided keywords.
SmartBot360’s AI uses data from four sources to have a more comprehensive AI that does not get confused. Aside from setting up the flow diagram, SmartBot360 users can also upload a FAQ sheet that contains keywords and answers, previous chat logs, and pages on their website. AI is important in healthcare chatbots because whenever a patient has an emergency or asks something similar to an existing question, it can answer or direct them to the appropriate page with the next steps to take.
Start A Free 30-Day Trial
See How Our Patient Engagement Chatbot Can Grow Your Practice
No Credit Card Needed
DIY or Let us Setup Everything for you
No Coding Required
Deploy your patient engagement chatbot in Minutes using our optimized Templates
Absolutely No Obligation to Continue
Our Clients:
What our clients say:
Improving customer service with chatbots in healthcare
Increase Practice Revenue While Lowering Costs: Our chatbots in healthcare can automate Provider Searches, Appointment Reminders, Evaluation Surveys, Insurance Benefit FAQs, Appointment Setting, and more. As soon as you set up the chatbot once, it can run 24/7 without extra manpower aside from chats needing live assistance. Our dashboard was designed to make it easy to optimize your chatbot for fewer drop-offs and more conversions.
Message and Engage ALL potential patients: The number one benefit of having a chatbot “receptionist” is that it can work 24/7 to help people facing emergencies at night or visitors looking for an office near them. By automatically sending a welcome to website visitors with a chatbot, it gives website visitors the option to interact with the bot to help them find an answer to their problem immediately. In some cases, they are just looking for an exact solution to their problem, and our AI-powered chatbot can guide them to their desired service and help them book an appointment through the HIPAA-Compliant chat when they want.
Ready To Use Templates: All SmartBot360 customers have access to chatbot templates they can deploy in 5 minutes. All of our templates were created with the help of marketing experts, offices, and enterprises to maximize the chatbot’s effectiveness for common customer interactions. Use our templates to get your chatbot deployed in less than 10 minutes or customize it with our flow diagram chatbot builder to fit your specific needs. Or take advantage of our chatbot building services that come with office plans.
Learn More at our Healthcare Expertise page.
Built exclusively for healthcare
SmartBot360’s patient engagement chatbot is built exclusively for healthcare with the help of many small and large healthcare businesses. Reduce chat drop-outs through a proprietary combination of diagram-based logic with catch-all conversational module
Distilled healthcare knowledge: We have analyzed 100k+ real patient-to-chatbot conversations to design chatbot templates that are effective from day one
Multi-Use Chatbots: From website visitor engagement, FAQs, to customer support, SmartBot360 chatbots can be used for a majority of things you would have a receptionist handle. Get your common questions answered automatically so your receptionist can handle other important tasks.
HIPAA-Compliant and Fully Secure
Create & deploy in minutes. Any healthcare specialty
No Coding Necessary. All chatbots can be built from scratch with our drag and drop builder. Our templates make it so that you can deploy an effective HIPAA-Compliant chatbot to your website in minutes.
Chatbot Templates For Dentists, Orthodontists, Plastic Surgeons, Medical Spas, Doctor’s Offices, Chiropractors, Physical Therapists, and more.
Dashboard with Smart Analytics and Insights to continuously Improve Effectiveness for your specific needs.
Easily integrates with your current CRM
Free 30-Day Trial | Easy Setup (DIY or We do it for you) | No Credit Card Required
CASE STUDY
FIND AND BOOK THE RIGHT SPECIALIST
WEBSITE (THE OLD WAY)
Website visitor lands on website
Manually search through site to locate info
Move on to next potential healthcare provider that may have better website design or easier navigation
Next steps are unclear or need support call
Low conversion rates
RESULT: POOR
SMARTBOT360 (THE NEW WAY)
Website visitor lands on website
Chatbot engages website visitor from the first moment
User asks questions
Conversational AI scans and provides relevant information
On-the-spot appointments and recommendations
Available on Web, Messenger, SMS, WhatsApp
RESULT: GREAT
Patient Engagement and Care with SmartBot360
For most healthcare businesses, when you have a new website visitor, it is because they need assistance now, or sometime soon. By having a chatbot screen & engage website visitors, those that need help now can interact with the chatbot to schedule an appointment immediately and get useful information or see a brief overview of recommended services. Or if they are just looking for the best option near them, the chatbot can be used to show the website visitor everything they need to know and why they should choose your business. By engaging and providing recommended services, it can help those that need help find their desired service quickly and book an appointment right away.
SmartBot360 screens patients by asking key questions to help filter and categorize these website visitors, while also using conditional branching so that every visitor has their specific need addressed. Then once they go through the appropriate steps, SmartBot360 can help them schedule an appointment with scheduling software or simply collect their email/phone number through the HIPAA-Compliant chat.
If the website visitor’s need was not addressed by the chatbot, or if they want to speak with an actual person, SmartBot360 can send notifications to the right agent by passing on all the necessary info and chat history.
Free Fully-Functional 30-Day Trial | Free Full-Platform Walk-Through