Some ways to use SmartBot360
Automated SMS Follow-Up
Create automated flows that consist of single messages or AI chatbots. For example, a patient screening chatbot can schedule a follow-up wellness chatbot two days after their visit, which can schedule an evaluation chatbot after two weeks.
Assessments and Questionnaires
We’ve noticed that the more a person interacts with the chatbot, the more they will recognize and trust your business. Increase conversion rate by asking website visitors a series of questions in the form of a quiz to then recommend a service that fits their needs.
24/7 Patient Support
Sometimes patients want instant support, whether it is during the day or midnight. SmartBot360’s AI references four sources to understand patient queries and then guide them to what they need. If there are no matches, the AI falls back on something called document search, which goes through your website and provides a link to the most relevant page.
Mini Pages
Have an easy to access menu with the most common support requests for people that think they need phone or chat support. When they see what they are looking for in a ‘mini page’ directory, it can quickly guide them to what they are looking for without having them get lost and using call center resources.
Integrations
SmartBot360 integrates with popular customer management and productivity apps, as well as healthcare apps. Contact us if we are missing an integration that is critical for your workflow and we will work with you to add it. Whether it’s creating or optimizing a chatbot, our healthcare chatbot experts can work with you to set up a chatbot according to your goals.