SCALE CUSTOMER SERVICE & IMPROVE Experience WITH A HIPAA-Compliant Chatbot

Patient Triage & Navigation

Help patients quickly navigate the complexities of the healthcare system using an AI chatbot with natural language understanding. SmartBot360 integrates with your workflow and guides each patient according to triage guidelines. Keep logs of each patient neatly sorted and referenceable whether the patient needs digital or in-person help with our CRM integrations or through SmartBot360’s backend API.

AUTOMATE CUSTOMER SERVICE

Many patients ask repetitive questions that take up valuable front office staff time that can be answered directly by our chatbot. Think of an interactive FAQ chatbot where patients type their questions and get an immediate answer without waiting on hold or for an email reply from your staff. The chatbot improves clinical workflows and both patient and staff satisfaction.

Testing & Vaccine Info

Relieve support staff with a chatbot flow to automatically provide answers for patients looking for testing & vaccine info. Reduce call center load and free up time by answering repetitive questions and guiding/setting up appointments automatically.

HIPAA-Compliant SCREENING & Quizzes

Screen patients questions prior to their appointment or ask website visitors a series of questions to then recommend a service. We’ve noticed the more a person interacts with the chatbot, the more they will recognize and trust your business. Using quizzes increases the chance of scheduling an appointment or coming back to your website after exploring other options because of the more “personalized” recommendation.

Long Term Patient Engagement & Follow Up

Set up a chatbot to automatically follow up or message a patient when it is time for their next checkup or check-in a certain amount of time after their procedure to make sure they are following proper steps to recover. Effective follow-up leads to repeat business and more positive reviews.