Exceptional patient experience with a medical chatbot
Our medical chatbots can provide prospective and current patients with immediate, specific, and accurate information with a Frequently Asked Questions flow to increase patient engagement. Being able to ask questions and getting answers interactively and immediately helps increase patient satisfaction and loyalty. Our chatbots have the capability to analyze responses and provide the answer to their question immediately.
Whether your business needs a chatbot to help with customer service for small offices with 100 website visitors a day, or 20,000 visitors a day looking to schedule a hospital appointment, request prescription refills, and more, SmartBot360 chatbots are adaptable for small or large requests.
There are many potential use cases for chatbots in healthcare, but SmartBot360 users have seen the most value in our chatbot when it using for…
Patient Triage & Navigation
Help patients quickly navigate the complexities of the healthcare system using an AI with natural language understanding. SmartBot360 integrates with your workflow and guides each patient according to triage guidelines. Keep logs of each patient neatly sorted and referenceable whether the patient needs digital or in-person help with our CRM integrations or through SmartBot360’s backend API.
Automating & Scaling Customer Service
Using a chatbot to automate replies for common questions is another way to scale customer service. If a patient is looking for clinics near them, what insurance is accepted, or any other frequently asked question, they can simply type in their question in the medical chatbot and get an answer. Use the chatbot as another way for patients to contact your business, and route to live chat with a customer service agent when necessary.
Covid-19 Testing & Vaccine Info
Relieve support staff with a chatbot flow to automatically provide answers for patients looking for COVID testing & vaccine info. Reduce call center load and free up time by answering repetitive questions and guiding/setting up appointments automatically. Click here to check out our COVID-19 FAQ bot.
Switching to Live Chat & Back
While using a chatbot to answer simple questions, there are cases where a patient may request to speak to a customer service staff. SmartBot360 can notify the right person to take over the chat, thus seamlessly switching between live chat and the bot.
SmartBot360 chatbots and live chats are HIPAA-Compliant with no extra work needed. Learn more about our security here.
Long Term Patient Engagement & Follow Up
Set up a chatbot to automatically follow up or message a patient when it is time for their next checkup or check-in a certain amount of time after their procedure to make sure they are following proper steps to recover. Effective follow-up leads to increased lifetime value and more positive reviews.
SmartBot360 can also set up chatbots to follow up through SMS and analyzes patient responses to and carry the conversation through SMS. Learn more about healthcare SMS follow-up here.
SmartBot360 is designed exclusively for the healthcare industry and our chatbot AI is trained with healthcare chats to improve accuracy for patient interactions. Our AI-powered chatbot eliminates the waiting time website visitors face when asking questions via a contact us form or email and replaces it with an immediate way to help visitors get the help they need.
Smartbot360’s medical chatbot is meant to help guide website visitors to the right services or even set secure appointments as soon as they want answers so that there is a higher chance of converting website visitors into actual patients.
Aside from setting the chatbot up and optimizing it from time to time, it helps with automating and scaling patient support. Our AI chatbot frees up countless hours so staff can focus on improving patient care and growing revenue through more efficient use of labor in the medical field. Set up your chatbot in minutes with absolutely no coding experience necessary.
Use for any medical field
Dentists and orthodontists
Plastic surgery
Podiatry
Mental counseling and addiction
Massage and physical therapy
Chiropractic
Urgent Care
Hospitals
How We Can Work With You
Our team of developers and chatbot experts are available to assist your team to create and customize the perfect medical chatbot to handle your business’s situations. From adding more questions and answers to the chatbot’s AI to keeping logs of each patient neatly sorted and referenceable for digital/in-person help with CRM integrations, our goal is to provide first-class support.
We are constantly working on adding new features and integrations to our chatbot, and if a feature or integration is not supported, we can work with you to get those features added.
Whether you have goals of improving and scaling customer service or improving customer acquisition, schedule a consultation, and our experts can discuss, plan, and set up a chatbot that is unique and suitable for your business’s goals.
Learn how your organization can benefit from a medical chatbot. See how our chatbot can be customized to be as complex as necessary to improve workflow and patient experience.
Frequently Asked Questions
+ What is a medical chatbot?
A medical chatbot is used by healthcare providers to provide instant support to existing and potential patients. It acts as a customer support agent that answers questions 24/7. Chatbots are typically multiple-choice or follow a certain flow, but SmartBot360 uses AI to allow the chatbot to understand text when patients type in a query.
+ How can my business use a medical chatbot?
If your business gets repetitive questions like “What services do you offer”, “Is HSA/FSA accepted?” or more that can usually be answered with a sentence, you would save a lot of work time that can be spent elsewhere with a chatbot.
A chatbot can be used as a FAQ chatbot that parses your website’s FAQ page and pulls answers depending on keywords a patient uses, or it can be taught to respond with an excel sheet with the questions and answers. A chatbot can also be used to set appointments, direct patients to a live chat, or even handle quizzes if desired.
SmartBot360’s chatbot can be used for simple stuff but can also be developed to handle complex requests like logging in a member through the chatbot and have them pay for their appointment, or have them complete a pre-visit planning assessment and store the results into an EMR.
+ Medical Chatbot Benefits for patients?
Patients expect immediate replies to their requests nowadays with chatbots being used in so many non-healthcare businesses. If they cannot easily navigate to a page with the answer to their question, there is a higher chance of them bouncing and going to another provider. A chatbot can either provide the answer through the chatbot or direct them to a page with an answer.
As long as the chatbot does not mess up and provides an adequate answer, the chatbot can help guide patients to a goal while answering their questions.
+ Difference between chatbots using multiple choice and free response.
Most chatbots are built by the creator setting up a flow for patients to follow. It typically is limited in the way that a patient can only select from options provided, but if they wanted to type in their question, chatbots that only use a flow system are not going to work well.
Despite providing set multiple-choice options that creators expect chat requests to be, most patients still type in a question that can be answered by following the multiple choice prompts. This is where AI comes in and enables the chat to extract keywords to then provide an answer.
SmartBot360 uses a mix of a flow system to set up the chatbot and is augmented with AI to handle chats where patients go off-script. As long as certain keywords are setup to be detected in the chatbot, a patient can follow the multiple choice prompts or type in any question and have the chatbot understand and respond.
Our Clients:
How it works
Wondering if a chatbot can improve your practice or enterprise? Chat with a chatbot expert with questions regarding a chatbot for your healthcare business. Learn how SmartBot360 can be used for your needs and whether you need a HIPAA-compliant chatbot.
SmartBot360 Users See…
“The people at SmartBot360 worked with us to include all needed features
to allow us to easily enroll new moms to the protocols and view necessary
analytics”
“Thank you for the first class tech support. It was fast, thorough and just amazing!!”
Getting started with a healthcare chatbot
Initial consultation & Figuring out goals: Our service begins with a questionnaire or consultation about your needs for a healthcare chatbot. We’ll then set up and deploy your self-learning medical chatbots based upon your unique requirements. Once deployed, our medical bots enhance patient screening, answer questions, and saves your practice’s work hours.
Increase Practice Revenue While Lowering Costs: Our medical chatbot chats automate provider searches, appointment reminders, evaluation surveys, insurance benefit FAQs, appointment setting, and more. Grow practice revenue while relieving the staff from repetitive interactions.
Suitable for All Medical Specialties: Including Dentists, Chiropractors, Massage/Physical Therapists, Plastic Surgeons, Podiatrists, Psychologists/Therapists, Urgent Care, Hospitals, and more. Use one of our bot templates or create your own.
Healthcare DNA Built Into Every Chatbot: Our system is secure and fully HIPAA compliant. We have strong expertise and an extensive healthcare background so they are designed for the unique constraints and demands of the medical industry.
Learn more at our Healthcare Expertise page
Built exclusively for healthcare
HIPAA Compliant and Fully Secure
Multi-Use Platform: Patient Screening, Health FAQs, 24/7 Customer Support, Small office or clinical chatbot
Distilled healthcare knowledge: We have analyzed thousands of real patient-to-chatbot conversations to design chatbot templates that are effective from day one
Reduce chat drop-outs through a proprietary combination of diagram-based logic with catch-all conversational module
Create and deploy in minutes
Be Up and Running in Minutes with No Coding Necessary
Medical Chatbot Templates for numerous healthcare use cases
Real-time Session Monitoring
Smart Analytics and Insights to continuously Improve Effectiveness
Seamless Handover to Human (Live Chat) and back
Quickly and easily integrate with your current CRM
CASE STUDY
Learn how Breast Pump Depot scaled their 1:1 consultations to thousands a month
Medical customer support with SmartBot360
Although at first glance you might think of medical chatbots as no more than a friendly Q&A , peer a little closer and you’ll realize it’s so much more. In order to get the most out of our AI technology, you’ll want to upload a list of commonly asked questions and answers. With this information, the bot will be able to answer any simple questions asked by patients no matter what the time of day is!
Smartbot360’s capabilities don’t end there. From a natural conversation with clients, our bot is able to extract commonly used terms and keywords for you. If the question asked doesn’t match one of the ones that you’ve uploaded beforehand, our technology will do its best to find a similar question using natural language processing. One use case our large healthcare companies take advantage of is a document search feature that provides relevant pages website visitors can visit when they are looking for immediate help.
With a superior two-level matching engine, most, if not all customer inquiries will be answered by the bot without a person having to step in. However, if the question isn’t able to be answered by the bot you’ll also get an option to connect the customer to a live agent.
Upload a list of questions and answers
Extract terms & keywords from natural conversation
Maximize answer delivery with our superior two-level matching engine
Analyze unanswered questions across media, locations, and time
Add answers and improve chatbot with a few clicks
If necessary escalate question to a live agent
If you’ve found that there’s a lot of commonly asked questions that you haven’t uploaded yet, don’t worry; you can add answers and improve the medical chatbot with our drag and drop builder.
Free Fully-Functional 30-Day Trial | Free Full-Platform Walk-Through
PROVIDE INSTANT 24/7 SUPPORT
CUSTOMER SERVICE for healthcare specialists and medical groups
Customers looking for answers to their immediate questions will sometimes quickly move on to another alternative if immediate support isn’t available. This is where our clinical chatbot comes in handy. With Smartbot360, clients will feel as though they’re talking to a live agent and will feel acknowledged and supported.