HIPAA-Compliant Chatbot

SmartBot360™ chats are HIPAA-compliant, by properly handling sensitive health & medical data, including protected health information (PHI).

SmartBot360 has been working with its clients for years to achieve the most frictionless HIPAA-compliant live chat & chatbot on the market.

We have developed ways to overcome the vulnerabilities of non-HIPAA-compliant media like SMS, Facebook Messages, and more. When using SmartBot360, it can be used to automatically detect and send links through a patient’s native SMS/chat platform that patients can follow when they need to provide protected health information.

Will HIPAA-Compliant Chat Be Useful?

While it may seem like patients prefer getting support through calls, SMS, Facebook, or any other regularly used platform, we have observed notable chatbot usage by patients, especially those utilizing mobile devices such as iPhone, iPad, and Android devices.

The main problem many healthcare providers face when deciding on a chatbot is whether or not it is HIPAA-compliant, and when using a non-healthcare chatbot, additional steps to secure the chatbot and chats are required.

Our web-based chatbots can also be used for live chat and are natively HIPAA-compliant, so no extra steps are needed to secure them.

A majority of chatbots were not built with HIPAA compliance in mind, and usually require additional effort to ensure compliance, but SmartBot360™ was built with HIPAA compliance from day one, storing all communications in separated (by organization) and secure cloud databases.

SmartBot360’s HIPAA-compliant nature necessitates that it follows all HIPAA requirements – this includes full encryption, availability, logging, strong passwords, employee training, and emergency policies. We also support 2-factor authentication (2FA) for added security and privacy.

SmartBot360 HIPAA-Compliant Chatbots & Live Chat

The Smartbot360™ Secure Architecture

• Chatbots hosted on websites are natively HIPAA-compliant through SmartBot360’s proprietary secure technology

• If a chat starts on a non-HIPAA-compliant medium like Facebook Messenger, Whatsapp or SMS, when protected health information (PHI) must be exchanged, a secure link is automatically sent to seamlessly switch to a HIPAA-compliant chat

• HIPAA-compliant live chats whenever an employee needs to take over a chat

• No registering or accounts are necessary to use the HIPAA-compliant chatbot. Communication is secure & frictionless 

Which media are HIPAA-Compliant?

Chatbot companies allow deploying chatbots on chat platforms, such as Facebook Messenger, WhatsApp, or SMS. But are these chatbots HIPAA-compliant? Or can they be easily made to be HIPAA-compliant?

The answer is NO, due to several reasons.

A key reason for most of the media — including SMS, Messenger, and WhatsApp — is that there is a third party in the middle. For example, employees at Facebook may be able to read your Messenger messages, or the messages may be stored in an unencrypted format there. SMS messages are transmitted in an unencrypted format, and also can be accessed relatively easily (not password-protected) if one has access to the mobile phone.

This basically leaves Web bots (or chatbots hosted in dedicated mobile apps) as the only ones that may potentially be HIPAA-compliant.

For web bots to be HIPAA-compliant, the chatbot platform must follow all HIPAA requirements, like encryption in-transit and at-rest, strong passwords, training for employees, and so on. SmartBot360 maintains HIPAA compliance when switching to a live chat & back.

Common Vulnerabilities Addressed By Smartbot360

Sensitive information exchanged between patients and providers with SmartBot360 is all done through our secure, HIPAA-compliant servers with no middleman standing in the way. This means that the most common vulnerabilities of other chat services found on social media (Facebook Messenger, SMS, WhatsApp) are not present in SmartBot360’s technological infrastructure. By supporting full-scale, end-to-end encryption, SmartBot360 strictly adheres to industry-standard security and privacy policies.

If you’re ready to increase patient conversion rates by up to 20% and scale your customer service capabilities, give SmartBot360 a try today. We offer a free 2-week trial and free chatbot building services with no credit card required!

Seamless Switching Between Chatbot & HIPAA-Compliant Live Chat

SmartBot360 has all the HIPAA-compliant live chat features needed for effective customer service in healthcare. Our chatbot is used to enhance customer service when customer support is not available, but perfect for situations where HIPAA-compliant live chats are needed as well. When a chatbot user reaches a certain point in the flow or requests a customer service representative, the chatbot notifies and routes the chat to the right person to handle the live chat request.

Some ways to take advantage of seamless switching between live chat and chatbot are when a patient finishes pre-appointment questions, a user submits two consecutive questions that the chatbot cannot answer, or a patient asking for more specific appointment questions.

Augment your business’s customer service at all hours with an AI-powered chatbot that seamlessly switches between live chat and back to handle queries instantly with or without live customer service representatives.

Free 2-Week Trial | Free Setup (DIY or We do it for you) | No Credit Card Required