Telehealth Chatbot

Telemedicine has gained popularity due to COVID-19, but it is also here to stay after the pandemic. Because a lot of patients have come to the realization that telemedicine is a convenient option, more and more will opt in to virtual care once they know it is a trusted medium. More insurance companies have started reimbursing for telehealth services, and as your company dives more into telehealth, having multiple ways for customers to choose that option is a way to get a head start.

With SmartBot360, you can set up your telehealth services through a chatbot to make it easy to connect your existing patients and new website visitors to your video chat platform, or our own secure, HIPAA-Compliant video chat platform.

Telehealth services are still a relatively new idea in healthcare, but with our chatbot, you can implement effective flows that allow patients to book telehealth or office appointments.

WAYS Our Telehealth Chatbot Can Be USed

• Make appointment

• Prepare patient for appointment

• Collect payment

• Notify provider when patient needs help

• Provide HIPAA-compliant chat between patient and provider

• Link to existing video chat platform or use SmartBot360's own video chat

SmartBot360 achieves HIPAA-compliance for telehealth by hosting everything on our secure servers and by sending secure links whenever a patient uses an unsafe platform. Platforms like Facebook Messenger, Whatsapp, or SMS that patients use may not be HIPAA-compliant and is a risky assumption that can lead to regulatory pains down the line. Our chatbot and platform is 100% HIPAA-compliant so you do not need to put in any extra work after setting the chatbots up.

Using a Chatbot to Link Telehealth Services

Telehealth Examples

Using The Chatbot To Start Video Chat with patient

With SmartBot360, once a patient confirms an appointment with your practice through a form or through the chatbot, you can then schedule a chatbot to automatically send them a message to ask them if they are ready for their online appointment when it is time. You can customize the flow by asking the patient for information to speed up the actual video appointment. Then, once they answer all the questions you set up the chatbot to ask, you can send them the link to the video chat on your own video platform or one hosted by SmartBot360.

Pre-Visit Consultation

Sometimes patients have a need that can only be fixed by going into a doctor’s office, but some of our customers have noted that having a remote consultation before the visit speeds things up for both the patient and the office. By being able to have telehealth consultations during downtime, it allows patients to skip the waiting room and fill out their information so that the appointment can be fully focused on the diagnosis and solving the patient’s problem.

Following Up With Patient

Aside from using the chatbot to follow up with patients for remote patient monitoring, scheduling a chatbot to follow up with the patient to see how they are doing after their visit puts the practice on top of the patient’s mind. By sending messages, it shows that your business cares, leading to higher chances for them to come back and leave a positive review.

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WHAT OUR CLIENTS SAY: