SmartBot360 Chatbot Use Cases

Automate Responses To Repetitive Questions

Many patients ask repetitive questions that take up valuable staff time. Automate such tasks and have staff handle more complex questions. Patients can type their questions and get an immediate answer, or leave a message, or escalate to live chat.

Website navigation and appointments

Help patients quickly navigate your website using an AI chatbot with natural language understanding. SmartBot360 integrates with your workflow and guides each patient according to their needs and makes it so that they quickly find the pages they need. Keep logs of each patient neatly sorted and referenceable whether the patient needs digital or in-person help with our CRM integrations or through SmartBot360’s backend API.

COVID-19 TESTING & VACCINE INFO

Relieve support staff with a chatbot flow to automatically provide answers for patients looking for COVID testing & vaccine info. Reduce call center load and free up time by answering repetitive questions and setting up appointments automatically.

 
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Automated SMS-based Chatbot Follow-up

Set up an SMS-based chatbot to automatically follow-up with a patient when it is time for their next checkup, or check-in with them a certain amount of time after their procedure to make sure they are following proper steps to recover. SmartBot360 chatbots can be used to follow up on SMS or any other

Solicit high-quality patient Reviews

Reviews help with improving visibility and conversion rates. When you schedule a chatbot to automatically message someone a few days after their visit, there is a higher chance of them leaving a review whether they are satisfied or unsatisfied. Use our chatbot to automatically message patients to leave a review a few days after their visit. SmartBot360’s AI allows for filtering of reviews by sending patients with positive experiences to a Google or Yelp page while sending a link to message customer support to get further support for their problem instead of having them leave a negative review

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Scheduling a follow-up chatbot

SmartBot360 chatbots can be set up to automatically follow up with patients depending on previous responses. If a dentist was to use a chatbot to ask patients if they have tooth pain and they respond with “yes”, it can automatically schedule another chatbot to follow up with appointment scheduling 1-3 days after their response. If they respond with “no”, the chatbot would schedule a follow-up 3-6 months later to check if they have tooth pain.

 

Health Assessment & Pre-Visit Screening

  • Save time by collecting patient information prior to their appointment, using one of our existing pre-visit chatbot templates or create your own (with our help).

  • Engage and screen patients by administering self-assessment healthcare scales, to measure depression, opioid addiction, diabetes management, or social determinants of health (SDoH).

  • Increase conversions by asking website visitors a series of questions in the form of a quiz to then recommend a service. We’ve noticed that the more a person interacts with the chatbot, the more they will recognize and trust your business.

  • Customized pre-visit reports for the providers.

 

SDoH

Assess SDoH to understand patients’ social situation

PHQ9 ASSESSMENT

Assess a patient’s level of depression using nine multiple-choice questions

Personalized Recommendations

Quiz that recommends medical spa services based on replies and goals.