Expandable Business Logic
SmartBot360's platform can be enhanced with custom code handling complex logic needs and external APIs extending the chatbot capabilities. Whether it is implementing member ID login, EHR integration, or anything else, our team of developers and chatbot specialists are available to assist with creating and customizing the perfect healthcare chatbot to handle your business’s situations.
HIPAA-Compliant since Day One
SmartBot360 is a chatbot platform built exclusively for healthcare. Every new feature undergoes a compliance audit before making it to our platform.
The SmartBot360™ Secure Architecture
SmartBot360 uses proprietary state-of-the-art technology to handle sensitive healthcare chats. No extra work is required to stay compliant and safeguard Protected Health Information (PHI).
• HIPAA-compliant
• Overcomes vulnerabilities of non-HIPAA-compliant media, like SMS and Facebook Messenger, via automated seamless hyperlinks
• 2-factor authentication (2FA)
• Addresses numerous vulnerabilities
Health Concept Extraction
In addition to extracting general-purpose entities like location, date or email from the user messages, SmartBot360 also extracts symptoms, disorders and drugs, which can then be used to define powerful healthcare-specific chatbot logic flows.
Live Chat Handover
In the healthcare space it is important for chatbots to seamlessly work with human specialists. SmartBot360 makes it easy to automatically route the right conversations to the right agent, and takeover conversations using the web-based Management Dashboard.
Integration & Management
SmartBot360 is offered both as a fully managed Software-as-a-Service (SaaS) —most common case— and as a Platform-as-a-Service (PaaS). For PaaS, the customer receives full access to AWS SmartBot360 instances and expert technical support to help integrate with the customer's products.
Working with SmartBot360 offers access to healthcare chatbot experts.
Whether you need help with creating or optimizing a chatbot, we can work with you to handle your business’s situations.
We have integrations with commonly used healthcare apps and can help with integrating any other apps your business uses. Contact us if anything is missing and we can work with you to add it.
Schedule a free 30-minute consultation to learn how we can customize a chatbot for your organization’s needs.
Free 30-Minute Consultation | Customization & Integration Support