Deploy Chatbot on Facebook Page
Some business may want to reach their customers at their Facebook pages.
Depending on your specific application needs, different approaches may be best.
Use Messenger to Forward Traffic to a Web-based Chatbot
The first approach is to forward your Facebook page visitors to a Web chatbot. This is the preferred method if you need to maintain the privacy of the chats, for example if HIPAA compliance is needed.
Specifically, when a user goes to your Facebook page and clicks on the “Chat” button, it will take them to a Web chatbot, which is loaded full-screen on mobile, so they don’t have to click one more icon to start the chat.
To do so:
Step 1
Create a target web page where the web chatbot will be hosted. It is generally better to create a separate page that your home page (e.g. https://companyname.com/chat), so that you can make the Web bot automatically load in full-screen for mobile users, so their transition from Facebook chat is frictionless.
Step 2
Deploy a chatbot on that page. To make the chatbot auto-load when going to that page, set the web bot attributes “Hide Window”=“No” and “Hide Window Mobile”=“No”.
Step 3
Turn on instant replies for your Facebook page and set the response to the URL of the page you created before.
Deploy Natively Through Messenger
If you don’t have any privacy concerns nor want to bring the user to your web site, you can integrate the chatbot directly to your page, so the whole chat happens via Messenger.
For that, go to the right panel in the CHATBOTS page, select the Facebook tab, and login with your Facebook account, and follow the instruction to select a Facebook page to deploy the chatbot.