HumanX Bots
HumanX bots need to be enabled by your account manager, please contact us for more information.
This type of bot combines the control offered by a powerful flow diagram with the free-flow conversational power of a Large Language Model (LLM).
The flow diagram drives the conversation, and whenever the user types something that cannot be handled by the flow diagram, HumanX is triggered to generate a relevant response.
HumanX can be customized (fine-tuned) to learn information about the business, by entering a set of example conversations, as shown below. Essentially, HumanX replaces the set of catch-all FAQs, used in our classic catch-all bots.
More technically, when HumanX is invoked, we feed to it the last n messages in the conversation, to help it generate a more context-aware response. Then, the flow diagram repeats its last utterance, before the HumanX invocation. If no flow diagram is specified, then the fine-tuned HumanX handles all utterances.
Create an Humanx bot
To create a HumanX bot, go to CHATBOTS, select “New bot” and select “HumanX”. If the account-wide HumanX model is specified in SETTINGS (see below), a toggle will be available to have the bot use it. Otherwise, fine-tuning conversations can be manually entered. To edit the driving flow diagram, click on the “Edit Flow Diagram” button.
Account-wide HumanX model option
Instead of fine-tuning each bot separately, there is an option to generate a common account-wide HumanX model, and reuse it across several bots. For that, go to the SETTINGS→Advanced→Training page. Note that the fine-tuning can take a few minutes. You can check the status by clicking on the corresponding button, as shown below.
