Thank you for your interest in SmartBot360!

Get Started

Here are some simple steps to create and deploy your first chatbot:

1.       Log in to Management Dashboard using your email and password.

2.      To create your first chatbot, go to CHATBOTS, and click on “Create new bot” (or you can click on “Load sample bot” to load a sample bot).

3. Select to create a Flow Diagram chatbot (see how to create an FAQ bot). Then, drag an Email box and two Message boxes, and connect them, as shown below.

 
 

4.       Click on “Save & Deploy”. Then select “Deploy on Web” (choices are Web, SMS, Facebook, WhatsApp) and leave the default options in the Advanced Options prompt.

5.       Copy-paste the html snippet generated to your Web page, as shown below

 
 

6.       You are all set! Now visit your Web page and see your chatbot in action.

Next steps

After you have created your first chatbot you can:

  1. Monitor in real time its usage by going to CHATS. Takeover the conversation from the chatbot and start directly chatting with the user. Simply type a message in the chat textbox.

  2. Set email or SMS notifications when a user is using a chatbot. For that, go to SETTINGS -> Notifications.

  3. Have a chatbot schedule an appointment

  4. Integrate with Zendesk, Salesforce or Hubspot

  5. Process payments

  6. Create chatbot follow-up schedules (for Facebook Messenger, Whatsapp and SMS bots only), and then assign them to users either manually or automatically through chatbots.

  7. View analytics by going to the ANALYTICS page. From there you can also view the unanswered questions for FAQ bots and add answers to them to continuously improve the bots’ understanding.

  8. Manage accounts and access rights in SETTINGS-> Flags and Agents pages. You can use Flags to specify which chats should be visible by which agents.

HAPPY CHATBOTTING!