Thank you for your interest in SmartBot360!

Get Started

Here are some simple steps to create and deploy your first chatbot:

1.       Log in to Management Dashboard using your email and password.

2.      To create your first chatbot, from the top-right menu, select Bot Builder.


3. Select to create an FAQ or a Flow Diagram chatbot. To create an FAQ bot, enter questions and answers (or import a CSV file).


4.       Click on “Build FAQ Bot”.

5.       Now, let’s deploy the new chatbot! Go to Deploy Chatbots.


6.       To deploy on a Web page, scroll down to Web Bot Deployments, select the chatbot you created earlier, and click “Deploy Web Bot”. To see how to deploy to other media click here.


7.       Copy the HTML snippet, and paste it in the HTML of your Web page before </body>, or inside a Code object if you are using a Web site development tool like Wix or Squarespace.

8.       You are all set! Now visit your Web page and see your chatbot in action.

Next steps

After you have created your first chatbot you can:

1.       Monitor in real time its usage by going to the Dashboard. Takeover the conversation from the chatbot and start directly chatting with the user. Simply type a message in the chat textbox in Dahboard page.


2.       Create schedules (for Facebook Messenger and SMS bots only) by going to the Scheduling page, and then assign them to users either manually or automatically through other chatbots.

3.       View analytics by going to the Analytics page. From there you can also view the unanswered questions for FAQ bots and add answers to them to continuously improve the bots’ understanding.

4.       Manage accounts and access rights in Flags and Agents page. You can use Flags to specify which chats should be visible by which agents.

5.       Add notification in the Settings page, where you specify an email that will receive notifications every time your chatbot is used.


Tip 1: To quickly preview how edits in your bots in Bot Builder change the behavior of your bot, follow these steps:

  1. Create a first version of your bot and deploy it on a web page (say following the instructions above

  2. In a separate browser window go to to test its behavior

  3. Keep the two windows (Bot Builder and side by side on your computer

  4. Make changes to the bot in Bot Builder, and click “Save& Publish”

  5. Refresh to see the new behavior